To expedite

your return or exchange, 

please follow these 3 easy steps:

 

STEP 1: Print Easy Return Form

STEP 2: Complete Info on Form

STEP 3: Mail / Ship Back

SATISFACTION GUARANTEED!

IF YOU ARE NOT COMPLETELY SATISFIED WITH A PURCHASE FROM JUD, CONTACT US, WE HAVE A LOT OF EXPERIENCE, AND WE MIGHT HAVE THE RIGHT INFO THAT WILL HELP YOU ENJOY YOUR NEW ITEM.

 

IF INTERESTED IN RETURNING AN ITEM, WE WILL ACCEPT A RETURN FOR ANY REASON WITHIN 14 DAYS OF RECEIPT.

ELIGIBLE ITEMS FOR RETURN: NEW CONDITION, UNUSED, PACKED WITH ITS ORIGINAL BOX FOR EXCHANGE OR REFUND FOR UP TO 14 DAYS OF YOUR RECEIPT.

 

Print Return Form and Address Label for Easy Return/Exchange of ordered item(s).

The form will ask for your order number/info and items being returned for exchange or refund. You can also note what items you would like in exchange and any special instructions/comments you may have.

 

Please ship your purchased return or exchange back to:

 

JUDtlv – ROY ITZHACK 

Y.L Peretz Str. 39A / 5

6685412 Tel Aviv, Israel

 

Recommended instructions for the fastest and most efficient return delivery & how to avoid delays and extra delivery charges:
1. Make sure the bag is in its original condition.
2. Pack it carefully in a box - pack the item/ straps as originally received.
3. Remove any previous shipping marks or stickers.
4. Make sure to declare the shipment is not commercial and the product value is 1$ as JUDTLV is the manufacturer of the item.
(If declared a larger amount than 50$, you may incur a delay in shipment, custom fees, or handling charges)
5. From the USA: USPS is the most efficient/low-cost delivery service - please choose "Registered post by air."
6. Other countries: Choose a registered post with a tracking number by air.

7. Send us the tracking number.
8. Request a fragile sticker on the box.

 

REFUNDS:

Refunds are typically processed within 2 weeks. The funds will be deposited back in the same form as your original payment method on the order, with less shipping fees, and you will receive confirmation of the refund via e-mail. Please allow an additional 2-4 business days for credit card bank return processing.

 

IMPORTANT NOTES:

Please send us the tracking number so we can follow up on the returned package.